Terms of use

What this service is, what it is not, and what we promise each other. Written to be read — if any of it is unclear, that is our problem to fix.

Last updated: · v0.1-draft

This document is not final. The controller’s published postal address is still being decided, and Article 13 requires it — so treat this as a draft that has not yet been reviewed by a lawyer.

What Respubliko does

You describe a problem with a Polish public office, or with a landlord, a seller or someone who owes you money, in your own words. We identify who has to answer, retrieve the relevant provisions from the Sejm's official register of legislation, and produce a formal letter in Polish. You read it, correct it, download it and send it yourself.

The service is free and requires no account.

We never send anything on your behalf

Nothing you produce here is filed with any authority by us. We do not have your ePUAP or e-Doręczenia credentials, we do not post letters, and we never act in your name.

This matters more than it may sound. Polish administrative filings go through ePUAP or e-Doręczenia, and a person who wrongly believes their letter was already filed can miss a statutory deadline — losing a right for no reason other than a misunderstanding. Downloading a letter is not filing it. Filing it is your step, and it is not done until you do it.

The letter is a draft you must check

The text is produced by an AI model working from provisions we retrieved. It is checked mechanically — a letter may only cite law that was actually supplied to it, and citations are verified against acts confirmed still in force — but mechanical checks catch invented law, not wrong judgement.

Read it before you send it. Check the facts, the dates and the office it is addressed to. We never calculate whether a deadline has been met, because an appeal period usually runs from the date a decision was delivered to you and the decision itself prints the date it was issued — those differ, and only you know the first one. Where a date matters and you are unsure, the letter leaves a blank rather than making a claim.

What the service may not be used for

Respubliko writes formal letters to public bodies, and to landlords, sellers and others who owe you something. It must not become an instrument for harming people.

You may not use it to threaten anyone, to harass or target a private individual, to make claims you know to be false, or to generate volumes of correspondence intended to obstruct an office rather than resolve a matter.

A grievance is not a threat, and a strongly worded complaint about an official's conduct is exactly the kind of letter this exists to help write. The line is between pressing a case and targeting a person. Requests that cross it are refused, and the refusal is deliberately cautious — if we get that judgement wrong in your case, tell us.

Availability, changes and liability

The service is provided free of charge, as it is, and may be changed, interrupted or withdrawn. It is a pilot funded by an Eastern Partnership Civil Society Fellowship, and we have committed to keeping it freely available for at least one year.

We are liable for damage we cause intentionally or by gross negligence, and for anything that cannot be excluded by law — which under Polish consumer law includes rather more than a clause like this can wave away. Nothing here limits your statutory rights. We are not liable for the consequences of a letter you chose to send, since you read it, may edit it, and file it yourself.

These terms are governed by Polish law. If a clause turns out to be unenforceable, the rest stands.

Contact

Dzmitry Zhur
—
Poland
kontakt@respubliko.eu

Prezes Urzędu Ochrony Danych Osobowych (UODO) · ul. Stawki 2, 00-193 Warszawa